Network Management Policy

Traffic Management

1.1 Fair Usage

• Bandwidth Allocation: We allocate bandwidth using best-effort or fair-share principles to prevent a small number of users from consuming disproportionate amounts of resources. If usage approaches network capacity limits, traffic shaping may be applied to ensure equitable access for all customers.
• Congestion Management: During periods of peak usage, we may temporarily prioritize essential services (e.g., emergency communications, VoIP) to maintain stability and service quality. We employ real-time monitoring tools to detect and mitigate network congestion swiftly.
• Quality of Service (QoS): We may classify different types of traffic (voice, video, data) to allocate appropriate levels of priority and bandwidth, ensuring essential services operate effectively.

1.2 Network Optimization

We continuously monitor network performance metrics such as latency, packet loss, and throughput to identify bottlenecks. Network upgrades and optimizations (e.g., improved wireless coverage, fiber backhaul expansion) are scheduled based on these analytics and usage trends.

1.3 Blocked Services/Content

We do not block lawful content or services unless required by law, court order, or to protect network integrity and security (e.g., blocking malicious sites or known spam vectors).

2. Security

2.1 Threat Detection and Mitigation

We use intrusion detection and prevention systems (IDPS) to monitor inbound and outbound traffic for malicious activity. Suspicious traffic may be temporarily or permanently blocked for further investigation to protect network resources and user data.

2.2 Data Privacy

We only collect necessary customer data for service provisioning and billing. All customer data is handled and stored in compliance with relevant privacy regulations (e.g., GDPR, CCPA, or local data protection laws).

2.3 Incident Response

In the event of a suspected breach or other security incident, our Security Response Team will investigate and take appropriate measures (e.g., rerouting traffic, isolating affected segments, notifying law enforcement if required).

3. Acceptable Use

3.1 Legal and Ethical Use

Customers may not use the service for any illegal activities, including copyright infringement, unauthorized access, or distribution of harmful content. Violations may result in temporary or permanent service suspension.

3.2 Prohibited Activities

• Spamming: Transmission of unsolicited bulk communications is not allowed.
• Malware Distribution: Intentional distribution of viruses, worms, or other malicious software is forbidden.
• Network Abuse: Actions that threaten the integrity of the network or other users (e.g., network attacks, DDoS) are prohibited.

3.3 Enforcement

We reserve the right to monitor traffic for violations of this policy and to enforce corrective measures, including account suspension or termination.

4. Service Reliability

4.1 Network Redundancy

Where feasible, we use redundant fiber links, microwave backhauls, or wireless failover systems to ensure continuity of service in case of equipment failures or natural disasters.

4.2 Maintenance Windows

Scheduled maintenance (e.g., system upgrades, hardware replacements) is announced at least 48 hours in advance. We strive to schedule maintenance during off-peak hours to minimize impact on customer usage.

4.3 Service Interruptions

In the event of unplanned outages, we will notify customers via email, text alerts, or social media updates. We work to restore service as quickly as possible and provide status updates as needed.

5. Policy Updates

This policy may be updated periodically to reflect changes in technology, business practices, or legal requirements. When updated, we will notify customers in writing (email, website announcement) at least 30 days before changes take effect.

6. Contact Information

For any questions, concerns, or issues related to this Network Management Policy or your service, please contact:

• Technical Support: help@kdsmt.com
• Billing & Account Inquiries: billing@kdsmt.com
• Security & Abuse Reporting: abuse@kdsmt.com

7. Acknowledgment

By using our wireless and fiber services, customers and stakeholders acknowledge that they have read, understood, and agreed to abide by the terms laid out in this Network Management Policy.

Last Updated:2024-12-28